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📦 Shipping Policy
All orders are processed within 1–3 business days. Delivery typically takes 7–12 business days depending on your location. Tracking information will be emailed once your order has shipped.
🚫 Return & Refund Policy
Due to the nature of our product and for hygiene reasons, all sales are final. We do not offer returns, exchanges, or refunds. If your item arrives damaged or defective, please contact us within 7 days of delivery at veloraair@gmail.com, and we’ll be happy to assist you.
🔒 Privacy Policy
Your personal information is used strictly to process and fulfill your order. We never share or sell your data. For more details, please read our Privacy Policy.
📜 Terms of Service
By placing an order, you agree to our store’s policies and terms of service. For more information, please visit our Terms & Conditions.
💡 About Us
Velora was born from a simple, personal observation: that heat exhaustion affects people far more than we often realize. Growing up working in a fast-paced restaurant, I watched guests and coworkers alike struggle in the heat — drenched in sweat, fatigued, and distracted. It stuck with me.
In my daily life, from crowded transit to outdoor events, I kept seeing the same pattern — people just trying to get through the day while battling the heat. I wanted to create something that could genuinely improve comfort in everyday moments. That’s what Velora is for.
Our neck fan was designed with one goal: to deliver instant, wearable relief wherever life takes you — hands-free, hassle-free. We're here to help people feel refreshed, energized, and just a little more in control of their day.
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